Customer Experience Management

Design and deliver service that retains and grows customers.

This practical, instructor-led programme combines expert facilitation with hands-on exercises, case studies and tools you can apply immediately in your role.

• Apply current, practical methods to real workplace challenges
• Use structured frameworks and tools with confidence
• Improve measurable performance in your team or function
• Build a personal action plan for post-training application

Module 1: Module 1

Key concepts, practical application and a working exercise.

Module 2: Module 2

Key concepts, practical application and a working exercise.

Module 3: Module 3

Key concepts, practical application and a working exercise.

Module 4: Module 4

Key concepts, practical application and a working exercise.

Professionals and managers responsible for results in this area.

General working experience in a related role is helpful but not required.